The consumer has the right, granted by the Finnish consumer protection
legislation to cancel his order by notifying our customer service of
it within fourteen (14) days of the receival of the order.
The terms of returns are that
-the order has been cancelled according to the terms of the trade
agreement by notifying Service provider of it within 14 days after receiving
-the product has not been used
-the product is in the condition it was at the time of receival and all
parts belonging to the product are included
The product must be returned immediately after cancelling the order.
When returning a product the client is responsible for transport risks.
Defective products and products damaged in
Our customer service should be notified of defective products or
products damaged during transport within 24 hours of receiving the product.
ugears.fi will compensate for defective products or products damaged
during transport primarily by replacing the damaged product with a new,
equivalent product. If this is not possible, the buyer will be compensated for
his money in full.
The defect of or the damage suffered by the product must be properly
described and documented.
The defective or damaged product must be sent to ugears.fi for
will not deliver a new product or compensate for the price of the product until
the defect or damage has been verified